KPMG
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KPMG es Firma líder en servicios profesionales de Auditoría, Impuestos y Asesoría que ofrece a nuestros clientes experiencia global y un amplio conocimiento local. Tenemos presencia en más de 155 países siendo más de 155,000 profesionales y en México, contamos con oficinas en 18 estados con más de 3,500 empleados.
Oportunidades de trabajo
BECARIO DE AUDITORIA / AUDITORÍA EXTERNA
1 plaza
Zona. Querétaro Medio tiempo Descripción del puesto Buscamos un Becario de Auditoria con las siguientes características: ¿Cuál sería tu propósito en este puesto? Apoyar de manera integral al equipo de Auditoria de la Firma dando un servicio profesional donde nuestros clientes ven una diferencia en nosotros, manteniendo los altos estándares de calidad y lograr así ser la clara elección. ¿Qué funciones realizarías? Apoyo en auditorías a compañías, elaboración de estados financieros, revisión de dictámenes fiscales etc. ¿Qué requieres para el puesto? Estudiantes de la Licenciatura en Contaduría en los últimos semestres de la carrera, inglés intermedio, no se requiere experiencia previa, disponibilidad de medio tiempo, competencias: trabajo en equipo, trabajo bajo presión, facilidad de adaptación y aprendizaje. Te ofrecemos: Integrarte en una Firma Internacional de reconocido prestigio, con programas de formación continua, en un ambiente de alto nivel humano y profesional, que te permitirá desarrollar una brillante carrera profesional y una remuneración competitiva acorde con tu valía y experiencia.
SENIOR ASSOCIATE SERVICENOW ITOM ADMIN/DEVELOPER
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Zona Ciudad de México Tiempo completo Requirements • Education: Bachelor's degree or Engineering degree in computer systems, electronics, communications or related field. • English Level: Advanced written/spoken • Contribute to performing daily tasks to support existing systems and fulfill requests for event management including but not limited to, developing connectors in Javascript to onboard new event sources into event management, creating actionable tasks utilizing event rules, alerts management rules, Service-Now workflows using Flow Designer, and creating and maintaining service health dashboards • Contribute to performing daily tasks to support existing systems and fulfill requests for service mapping including but not limited to application discovery, configuring service mapping patterns, routine map maintenance, and troubleshooting common issues • Contribute to performing daily tasks to support existing systems and fulfill requests for orchestration including but not limited to building and maintaining workflows using ssh, powershell, api, and troubleshooting common issues • Works closely with key decision makers in across the organization and business units to identify, recommend, develop, implement, and support custom system and application monitoring opportunities that will pinpoint issues before they cause an outage or reduce downtime when failures occur. • Routinely evaluate operational processes and application configurations for improvements and recommend enhancements. • Maintain up-to-date knowledge of new hardware and software developments; evaluate alternative approaches and recommend new software or modifications to enhance operations and development activities. Consult with IT staff and clients to determine the impact of new or revised applications on existing service maps. • Assist with the development and maintenance of process and procedure documentation. • Assist on the implementation of major efforts and projects, as well as highly visible issues Skills • Administration and development of Service-Now ITOM suite Event Management, Service-Mapping and Operational Intelligence • Expert level in scripting in PowerShell, Python, Bash, VBScript, Javascipt, Groovy; or equivalent and understanding of version control systems such as Git, Mercurial, SVN • Knowledge and experience administering Solarwinds NPM/NCM/SAM/VNQM/WPM, System Center Operations Manager (SCOM), System Center Orchestration (SCORCH) and Service-Now Orchestrator • Certified Systems Administrator Benefits • 100% Payroll Scheme • Benefits higher than those required by law
SENIOR ASSOCIATE RESOURCE MANAGEMENT
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Zona Ciudad de México Tiempo Completo The Senior Associate is responsible for the optimization of staffing utilization through the effective deployment of resources to meet project & operational needs in support of the resourcing strategy. This is done through the use of technology and staffing tools, as well as creative problem solving, strong communication and negotiation skills. On a daily basis, responsible for staffing resources on projects, executing staffing processes and completing all ad-hoc staffing activities required to optimize deployment while leveraging Resource Management technology. • Strong critical thinking, ability to analyze data, and problem-solving skills • Strong conflict resolution skills, including the abilities to negotiate and influence others • Ability to multitask and prioritize tasks appropriately o Review Open Role requests o Fulfill resource requests o Review Out of Tolerance • Strong functional experience with MS Excel (advanced user), Word, Outlook and PowerPoint. o Extract and manipulate (Pivot/VLookup) data from multiple sources (Planview, SYNC, Roster, etc.), summarize for multiple audience levels (Mgmt, PMLs, PMs, etc.) o Ability to pull together data from multiple source systems • Ability to assess a situation and offer solutions. • Resource requests that fall outside project schedule dates o Duplicate requests for the same resource role/time period o Excessive effort on resource requests (justification (deliverables, skillsets, etc.) • Ability to analyze data and summarize o Validate / Verify o Take corrective action (cost centers, roles, parity, time charges/categorization, Open requirements, out of tolerance, double dipping on resource assignments/requests) • Able to draw on experience to use intuitive analyses to make quick decisions. • Ability to work/communicate with remote/distributed teams and ability to work/communicate with all levels of management Mandatory Skills • MS Office Proficiency • Organized • Strong verbal/written communication • Project Management methodology/terminology knowledge • Analytical ability • Problem solving/decision making • Strong customer service • Strong Decision Maker • Attention to Detail • Report Development • Data Manipulation • Multitask • Negotiate • Flexible • Efficient • Skills Management Benefits 100% Payroll Scheme y Benefits higher than those required by law
SENIOR ASSOCIATE PRODUCT MANAGEMENT
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Zona Ciudad de México Tiempo Completo Requirements • Education: Bachelor's degree or Engineering degree in computer systems, electronics, communications or related field. • English Level: Advanced written/spoken • The Senior Associate, Platform Operations will perform on a team in the function of Product Managers in the Enterprise Service Management space. The purpose of this position is to ensure that there is a subject matter expert that understands the existing functionality and capabilities of their products as well as the future roadmaps provided by the product development/vendor teams. This role works with stakeholders in their areas to clearly understand their needs and how products supported by the Product Management team can achieve their business outcomes. • Acts as a part of the Enterprise Service Management Product Management team, responsible for the roadmap, capabilities, and testing coordination for their assigned product. Participates in discussions with Product Developers, Quality Assurance Testers, and Business Leads to ensure that products deployed meet the business need. Attends meetings between internal teams and external vendors to understand the roadmap and capabilities of the products in use or being requested. Analyzes and documents product trends and training to drive efficient product adoption. Assists with fulfillment of requests related to reports, group management, filters, tags, or other functional data components. Skills • ITIL v3 or v4 Understanding and Foundation Certification • ITIL Service Lifecycle, Service Capabilities Intermediate Certification • Product Management - Business requirement documentation - Business process/use-case documentation - Test case creation and execution • ServiceNow ITSM Suite of products specializing in the ITOM, ITBM, Security Ops suites • ITIL Processes - Monitoring and Event Management - Availability Management - Service Configuration Management, IT Asset Management - Continual Improvement Benefits • 100% Payroll Scheme • Benefits higher than those required by law
SENIOR ASSOCIATE PORTFOLIO MANAGEMENT ANALYST
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Zona Ciudad de México Tiepo Completo This role will manage the process to intake and disseminate demand to delivery to support the IT Strategy. This role assists in the clarification between the business and IT, creating a seamless ability for the business liaisons to hand off initiatives to expertise of the DBT delivery organization and obtain the technology solutions needed. • Ability to think tactically by centralizing demand intake entry of new work in portfolio tool • Outstanding technical and nontechnical communication skills working Portfolio management Managers to build intake repository and potentially the ability to present status to external parties • Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority. • Strong trouble-shooting and organizational skills and ability to work on multiple tasks simultaneously • Ability to understand project sizing and basic Resource management concepts to request appropriate resource requirement roles for project delivery • Ability to develop high level financial estimates based on historical data and understanding high level requirements • Strong Organizational skills that will coordinate introductory intake collaboration meetings within the Digital Nexus Delivery Teams • Ability to assess a situation and offer solutions with prioritization conflicts across the project portfolio. • Enter data into source systems from multiple auxiliary sources and ability to understand data • Strong presentation skills to convey the information across multiple portfolios of work • Basic understanding of cost code structures and proactive skills to initiate request for chargecodes in partnership with F&A Team • Understanding on how to package governance artifacts and ensure accurate record keeping • Execute steps within source systems to advance project statuses • Consistently seek ways to enhance delivery and to better understand, identify, and work through issues across efforts which results in on-going process improvements as it pertains to portfolio governance • Ability to build relationships with and ensuring the appropriate participation of key client stakeholders • Experience working in a fast paced, cross-functional and cross-team environment Mandatory Skills • Technical aptitude • Strong verbal/written communication • Project Management methodology/terminology knowledge • Intermediate Excel skills • Advance written communication skills • Ability to multi-task • High level organization skills Benefits • 100% Payroll Scheme • Benefits higher than those required by law
SENIOR ASSOCIATE MONITORING & EVENT MANAGEMENT
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Zona Ciudad de México Tiempo completo Requirements • Education: Bachelor's degree or Engineering degree in computer systems, electronics, communications or related field. • English Level: Advanced written/spoken • Perform daily tasks to support existing systems and fulfill ad-hoc requests for monitoring, reporting, projects, and emergency issues. • Run daily reports to find and troubleshoot monitoring issues across several platforms and work with application owners and support teams to optimize alerting • Works closely with key decision makers in across the organization and business units to identify, recommend, develop, implement, and support custom system and application monitoring opportunities that will pinpoint issues before they cause an outage or reduce downtime when failures occur. • Routinely evaluate operational processes and application configurations for improvements and recommend enhancements. • Maintain up-to-date knowledge of new hardware and software developments; evaluate alternative approaches and recommend new software or modifications to enhance operations and development activities. Consult with IT staff and clients to determine the impact of new or revised applications on existing software. • Develop and maintain process and procedure documentation. • Take lead on the implementation of major efforts and projects, as well as highly visible issues • Knowledge and experience administering Solarwinds NPM/NCM/SAM/VNQM/WPM, System Center Operations Manager (SCOM), System Center Orchestration (SCORCH) Skills • Knowledge and experience with APM, End User Monitoring, and Synthetics platforms like Dynatrace, New Relic and AppDynamic and with log analytic tools such as Splunk • Scripting in PowerShell, Python, Bash, VBScript, Javascipt, Groovy; or equivalent and understanding of version control systems such as Git, Mercurial, SVN • Working knowledge of various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies, routers, switches, firewalls, NAT, load balancing) and deep understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST • Experience in Windows Server administration and supporting an enterprise class monitoring solution for production environments with over 1000 servers and experience supporting converged infrastructure stacks, including: application, hypervisor, compute, storage and networking supporting diverse portfolios, multiple business applications and IT services • Experience troubleshooting and optimizing alerts across various monitoring systems including Benefits • 100% Payroll Scheme • Benefits higher than those required by law
SENIOR ASSOCIATE KNOWLEDGE MANAGEMENT
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Zona Ciudad de México Tiempo Completo Requirements • Education: Bachelor's degree or Engineering degree in computer systems, electronics, communications or related field. • English Level: Advanced written/spoken • ITIL v3 or v4 Understanding and Foundation Certification • Certified Knowledge Practitioner (CKP™) • Three to five years of Knowledge Management experience • Strong verbal/written communication in US English, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work (orchestration with multiple teams and levels), Ability to train other people, follow up activities, project management type of skills. • Ability to write documents/articles, proficient English verbiage and linguistic skills • Taxonomy knowledge or similar prior experience Benefits • 100% Payroll Scheme • Benefits higher than those required by law
MANAGER KNOWLEDGE MANAGEMENT
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Zona Ciudad de México Tiempo Completo Requirements • Education: Bachelor's degree or Engineering degree in computer systems, electronics, communications or related field. • English Level: Advanced written/spoken Skills • ITIL v3 or v4 Understanding and Foundation Certification • Certified Knowledge Practitioner (CKP™) • At least 3 years’ experience leading technical writing, knowledge management, or business analyst teams of at least 4 persons. • Five+ years of Knowledge Management, Technical Writing, or Business Analysis experience • Strong verbal/written communication in US English, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work. • Attributes of a Knowledge Management Manager 1. Adaptable 2. Assertive 3. Calm 4. Client-focused 5. Creative 6. Collaborative 7. Curious 8. Dynamic 9. Influential 10. Personable Additional Skills • Interpersonal Skills: Includes listening, negotiation, marketing and team work. • Information Management Skills: Includes codification, content management, information processes, taxonomies, and IT applications. • Knowledge of ServiceNow, MS Office suite, Knowledge of Production Data Center Operational environments or Service Desk environments, and familiarity with Atlassian Confluence. Benefits • 100% Payroll Scheme • Benefits higher than those required by law
MANAGER APPLICATION SUPPORT & MAINTENANCE: TIER 3 –ITSM
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Zona Ciudad de México Tiempo completo Requirements: • Schooling: Bachelor of Systems, computer science, computing or related • Experience: Minimum of 8 years onwards in a similar position • English level: Advanced Type of Experience This role is responsible for managing the team that will deliver and support end-to-end, efficient, cost effective and reliable Software as a Service (SaaS) Platforms/Products through the full life cycle. This narrative covers the management role for the breadth of SaaS tools/solutions under management by the Enterprise Service Management Organization. The main goal of the role is to implement and support technology to achieve business goals. Using Agile and Waterfall system development life cycles, the team will implement wanted functionality while adhering to our quality standards and processes. They will translate business requirements into designs, and develop/configure, unit test and support the solutions. This role includes leading discovery work sessions to review requirements and obtain clarity, leading work sessions and produce deliverables, such as mock-ups and flow diagrams. This role requires an ability to build a strong sense of team, collaborative skills, and delivery focus with a strong sense of the platform impact and a customer service mindset. The role works closely with business analysts, quality assurance, infrastructure and other development resources. Required Knowledge knowledge in the development and programming of ServiceNow We offer: • 100% payroll • Benefits superior to those of the law
AVAILABILITY MANAGEMENT – ITSM
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Zona Ciudad de México Tiempo Completo Requirements: • Schooling: Bachelor of Systems, computer science, computing or related • Experience: Minimum of 3 years onwards in a similar position • English level: Advanced Type of Experience • Experience supporting converged infrastructure stacks, including: application, hypervisor, compute, storage and networking supporting diverse portfolios, multiple business applications and IT services • Experience working in a 24x7 IT operations environment with proven ability to be detail, deadline, and results-oriented • Working knowledge of Incident Management, Business Continuity, Problem Management • Experience with enterprise monitoring, service and event management, database query tools, and advanced experience with MS office tools (Excel, PowerPoint, Word) • Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers. Principal Responsibilities • Contribute to an availability management, enterprise level incident, event, and problem management strategy • Assist in the creation of availability plans and measuring improvements in enterprise service availability, while participating in the process integration efforts with other ITSM processes • Assist and participate in availability management discussions with service owners, service management leadership in the support of system and capacity availability • Assist with assessments of ITSM processes to ensure they are well-documented, sustainable, and scalable • Monitor service availability levels by comparing actual levels against targets Required Knowledge • Process Analysis & Documentation • ITIL v3 / v4 Understanding and Foundation Certification • Knowledge of ServiceNow We offer: • 100% payroll • Benefits superior to those of the law
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